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| Customer Service Assistance |
Our claims and support services department is here to provide you with the highest level of customer service.
To report claims, please contact one of our customer service representatives at (301)739-2260 or 800-231-9963. Our Georgia clients should call 866-298-1668. Our office hours are Monday - Friday, 8:30 am until 4:30 pm.
For Emergencies outside our normal office hours, you may call the companies listed below directly. Please have your policy number available before calling.
• Brotherhood Mutual: 1-800-241-2063
• Mutual Benefit: 1-800-290-6361
• Ohio Casualty Group: 1-800-366-6446
• Peninsula: 1-800-492-1205
• Progressive: 1-800-274-4499
• Travelers: 1-800-252-4633
Also provided are the following forms for other client services:
• Online Claim Form
• Request for Certificate of Insurance
• Auto ID Card Request Form
• Change of Address Form
• Add a Vehicle
• Remove a Vehicle
• Add / Remove a Driver
• Property Policy Change
401 East Antietam St., Suite B
Hagerstown, Maryland, 21740
Toll Free: 800-231-9963
Phone: 301-739-2260
Fax: 301-739-1239
Email to: contactus@bitnerhenry.com |
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